At Top Shoply, we are committed to providing fast, reliable, and trackable shipping services for all customers across the United States. This Shipping Policy explains our handling procedures, transit times, and delivery terms.
Shipping Coverage & Costs
- Shipping Destination: We ship exclusively to physical addresses and PO Boxes within the United States (all 50 states). We do not ship internationally at this time.
- Shipping Cost: Free Standard Shipping on all orders across the entire United States. There are no minimum order thresholds or unexpected handling charges applied at checkout.
Order Processing & Delivery Timelines
- Order Cut-Off Time: 5:00 PM Eastern Standard Time (EST), Monday through Friday. Orders placed after 5:00 PM EST will begin processing on the following business day.
- Handling / Processing Time: 1 to 2 business days (Monday – Friday). Orders are verified, inspected, packaged, and handed over to the shipping carrier during this timeframe.
- Transit / Delivery Time: 2 to 4 business days (Monday – Friday).
- Total Estimated Delivery Time: 3 to 6 business days from the date of purchase.
Shipping Carriers
All orders are shipped using reputable national carriers:
- United States Postal Service (USPS)
- United Parcel Service (UPS)
- FedEx
Tracking Your Order
Once your order has shipped, you will receive an automated shipping confirmation email containing your tracking number and a link to the carrier’s tracking portal. Please allow up to 24 hours for tracking updates to display on the carrier’s system.
Address Changes & Cancellations
If you need to change your shipping address or cancel an order, contact us at support@topshoply.shop within 2 hours of placing your order. Once an order has entered processing or has been dispatched, modifications cannot be made.
Damaged or Missing Shipments
- Damaged in Transit: If your package arrives damaged, take photos of the packaging and item, and contact support@topshoply.shop within 48 hours of delivery. We will arrange a replacement or full refund.
- Missing or Lost Packages: If tracking shows delivered but you have not received your package, or if the package is delayed beyond the expected timeframe, notify us immediately so we can open a tracer with the carrier.
Contact Information
- Store Name: Top Shoply
- Website: https://topshoply.shop
- Physical Address: 407 Bon Air Ave, Baltimore, MD 21225, USA
- Customer Support Email: support@topshoply.shop
- Customer Support Hours: Monday – Friday, 9:00 AM – 9:00 PM (EST)