At Top Shoply, customer satisfaction is our priority. We take pride in the quality of our Necklace jewelry. If you are not completely satisfied with your purchase, we offer a transparent, 30-day return policy.
30-Day Return Window
You have 30 calendar days from the date your order is delivered to request and initiate a return. Requests submitted after 30 days cannot be accepted.
Return Conditions & Eligibility
To qualify for a refund, returned items must meet the following criteria:
- The Necklace must be in its original, unworn, undamaged, and unaltered condition.
- The item must be returned in its original packaging, complete with all jewelry boxes, protective pouches, tags, and accessories.
- A valid proof of purchase (order number or confirmation receipt from Top Shoply) is required.
Restocking Fee
- Restocking Fee: $0.00 (Zero). Top Shoply does not charge any restocking fees, inspection fees, or return processing penalties.
Return Shipping Costs
- Defective, Damaged, or Incorrect Items (Store Fault): If your item arrives damaged, defective, or incorrect due to our error, Top Shoply covers 100% of the return shipping costs. We will email you a prepaid, downloadable return shipping label free of charge.
- Customer Remorse / Change of Mind: If you return an item because you changed your mind, selected the wrong style, or no longer desire the product, you will be responsible for the actual return shipping postage. We do not deduct any handling fees beyond the actual shipping cost.
How to Initiate a Return
- Contact Us: Email our support team at support@topshoply.shop with your order number, reason for return, and clear photographs if the item is damaged or defective.
- Receive Return Authorization: Our team will review your request within 24 hours and provide an authorization along with return packaging instructions.
- Ship the Item: Securely pack the Necklace in its original box and mail it to our verified business address:
Top Shoply Returns Department
407 Bon Air Ave
Baltimore, MD 21225, USA
Inspection & Refund Processing
- Inspection: Once received at our facility, our quality control team will inspect the item within 2 business days.
- Refund Approval: Upon successful inspection, your refund will be processed within 2 business days.
- Refund Method: Refunds are automatically credited back to your original payment method (via Stripe). Depending on your card issuer or banking institution, funds typically reflect on your bank statement within 3 to 5 business days.
Exchanges
To exchange an item for a different necklace style, follow the standard return procedure. Once your return is received and approved, you can place a new order on our website.
Contact Information
- Store Name: Top Shoply
- Website: https://topshoply.shop
- Physical Address: 407 Bon Air Ave, Baltimore, MD 21225, USA
- Customer Support Email: support@topshoply.shop
- Customer Support Hours: Monday – Friday, 9:00 AM – 9:00 PM (EST)